Why Do You Need An Extended Warranty?

Limited Manufacturer's Warranty
Your new equipment's limited warranty represents our confidence in the quality of our comfort systems. It is one of the best limited warranty programs in the industry. But, like all good things, it too will come to an end.

Mechanical Components
Over the years, American Standard products have made our name, quite literally, a fixture in American Homes. American Standard quality air conditioning and heating products and accessories carry that heritage of durability. However, any mechanical component is subject to failure.

Peace of Mind
When you purchase an American Standard Extended Warranty agreement, you don't have to worry about unplanned failures. Repair bills will be a thing of the past. For the term of your agreement - American Standard pays the bills.

Assurance of Commitment
When you purchase your agreement, you are entering into an agreement with American Standard - the manufacturer of your equipment. All service work will be done by professional servicing dealers who are trained in current equipment and service techniques.
Hedge Against Inflation
Today a single service call to repair a minor part can easily cost $100.00 or more. Imagine what these costs will be in years to come. With the American Standard Extended Warranty, you will know your cost for total comfort up to 10 years in advance. 

What Type of Extended Warranties Are Available?

Ask your Service/Dealer about the program that fits your situation. Extended protection of your investment is a small price to pay for peace-of-mind.
New Equipment
  • Option to purchase coverage in five (5) or ten (10) year increments to cover parts only, labor only, or parts and labor for the duration of the agreement. On certain selected equipment, heat exchangers can be warranted up to 20 years.
  • Covers Residential and Light Commercial units 1-25 tons.
  • Fully transferable to the new owner if property is sold. Certain restrictions apply.
Older Equipment
  • Applies only to equipment that has been installed less than 5 years.
  • Requires an independent American Standard dealer's inspection prior to coverage.
  • Requires a 30-day waiting period before it becomes effective.
  • Option to purchase coverage for parts only, labor only, or parts and labor.
  • Can purchase coverage one (1) year at a time until the equipment is ten (10) years old.*

    • -OR-
    Can purchase five (5) or ten (10) year Extended Warranty Agreements. These agreements would start at the end of the thirty (30) day waiting period and would expire five (5) or ten (10) years after the install date.
  • Built-in product replacement advantage.
  • Covers Residential and Light Commercial units 1-25 tons.
  • Fully transferable to the new owner if property is sold. Certain restrictions apply.
* Renewal is at the sole option of the American Standard Extended Warranty Department

What does the American Standard Extended Warranty Exclude?

  • Any routine maintenance. However, if during the performance of routine maintenance, a component is found to be faulty, and in the reasonable judgment of the Servicer, the component is expected to fail and should be replaced, the component could be covered as well as the labor to replace the component depending on the agreement coverage. In no case will travel time be covered.
  • Air filters, drain lines, condensate pumps, refrigerant lines, ducts, electrical wiring external of the equipment, or any other equipment not listed as a covered item on the Extended Warranty Agreement.
  • Repairs to correct failures or malfunctions that are not considered manufacturing defects, such as damage or malfunctions resulting from fire, water, storms, earthquake, faulty power supply, theft, riot, misuse, abuse, or the improper selection, installation, or application of the equipment.

    • [American Standard requires that routine maintenance be performed as recommended in the owner’s manual to insure proper performance of the equipment. Repairs that are required due to lack of routine maintenance are not covered by the American Standard Extended Warranty Agreement. Your dealer can provide routine maintenance which not only satisfies this condition of your Extended Warranty, but assures peak efficiency and safe operation of your equipment.]

  • Any failure or malfunction caused by the failure of the Equipment Owner to perform preventative maintenance as recommended by the manufacturer.
  • Repairs to alter the equipment to meet changes in Federal, state, or local codes or regulations.
  • Premium labor charges charged by the servicer for repairs which are required during other than normal working hours.
  • Any freight on parts.
  • Welding supplies, shop rags, screws, bolts and nuts, or other miscellaneous items that could be considered "expendable items".
  • Any work performed by any servicer not approved by American Standard's Extended Warranty Department.
  • Failures or malfunctions on equipment installed in establishments with corrosive atmospheres such as dry cleaners, beauty shops, printing facilities, etc.
  • Failures or malfunctions on compressor bearing equipment in which the age of the equipment exceeds ten (10) years of age.

    • What is Covered:

  • As a rule of thumb ... any failure of an internal component on a covered piece of equipment is covered, unless it fails due to neglect, failure of the Equipment Owner to perform preventive maintenance, or an act of God. For more information, see the Warranty Component Matrix

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    If you own an American Standard Extended Warranty and you have a failure - What do you do?
    Call Hammond Heat & Air at (931) 456-0066
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